About Me

I am a recent UW-Milwaukee graduate with a B.S. in Information Science and Technology and a certificate in Cybersecurity. I have four years of experience in customer service and four years in loss prevention, including the last three years as a loss prevention supervisor. I also have one year of experience as an IT trainer and completed a six-month internship supporting IT operations for the City of Racine.

Through these roles, I have developed strong problem-solving, communication, leadership, and documentation skills. My experience has taught me how to investigate incidents, identify potential risks, troubleshoot technical issues, assist users with different levels of technical knowledge, and remain composed while making decisions under pressure.

Photo of Alex

Skills & Expertise

My skills combine hands-on technical experience, cybersecurity knowledge, investigative work, and leadership. Through my education, professional roles, and personal projects, I’ve developed the ability to analyze problems, investigate risk, support users, build technical solutions, and communicate clearly with both technical and nontechnical teams.

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Cybersecurity and Investigation

  • Investigated internal and external incidents by correlating CCTV, transaction history, case data, behavioral patterns, and other evidence to identify risk and determine appropriate action.
  • Identified recurring patterns, control weaknesses, high-risk activity, and emerging threats, then recommended practical ways to reduce exposure and prevent repeat incidents.
  • Hands-on academic experience using tools such as Burp Suite, Nmap, Metasploit, SQLmap, John the Ripper, and Kali Linux to identify and understand security weaknesses.
  • Performed disk-image analysis, file recovery, evidence review, and investigative exercises focused on identifying and preserving useful digital evidence.
  • Developed and delivered training on phishing, social engineering, password security, MFA, scam prevention, and safe handling of sensitive information.
  • Produced detailed, evidence-based reports containing timelines, findings, transaction information, images, and supporting documentation for investigations and legal review.
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IT Support & Systems

  • Diagnosed and resolved hardware, software, operating-system, and user-related issues across laptops, desktops, tablets, and smartphones.
  • Performed OS reinstallations, driver updates, BIOS/UEFI updates, system diagnostics, Microsoft Defender scans, and post-repair validation.
  • Assisted users with account setup, password resets, authentication issues, MFA configuration, and general access troubleshooting.
  • Identified and removed unwanted software, adware, and common malware while helping users understand how to avoid similar issues in the future.
  • Provided one-on-one technical assistance to users with different levels of technical experience and translated solutions into clear, understandable instructions.
  • Worked with storage devices, peripherals, cabling, camera equipment, and other hardware while determining when an issue required repair or escalation.
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Network & Development

  • Experience with TCP/IP, DNS, routing concepts, network troubleshooting, Cisco networking coursework, and analyzing network behavior..
  • Used Wireshark and Nmap for network analysis and reconnaissance and built secure remote-access and DNS-filtering services in a personal lab environment.
  • Built and maintained Linux-based systems and services, including networking, storage, DNS, VPN access, permissions, and general system troubleshooting.
  • Developed web applications using HTML, CSS, PHP, JavaScript, and MySQL, including database-backed academic and portfolio projects.
  • Designed and worked with relational databases, SQL queries, MySQL, data structures, and database-backed web applications.
  • Created automated reporting solutions using Google Sheets and Apps Script to consolidate data, identify patterns, and reduce repetitive manual work.
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Leadership & Communication

  • Supervised a Loss Prevention team, coordinated day-to-day priorities, supported investigations, and helped maintain consistent performance and procedures.
  • Trained Loss Prevention associates and supervisors across multiple locations and taught IT and cybersecurity concepts to nontechnical users.
  • Worked with store leadership, corporate teams, law enforcement, neighboring retailers, IT personnel, and other Loss Prevention teams to resolve issues and investigations.
  • Translate technical and security concepts into clear explanations for people with different levels of technical knowledge.
  • Created detailed investigative reports, technical documentation, training materials, and data-driven reports designed to be understood by different audiences.
  • Identified operational weaknesses, proposed practical improvements, developed new reporting processes, and adjusted solutions based on changing business needs.

Featured Projects

Hands-on projects that combine infrastructure, development, and security.

AlexNAS Raspberry Pi and network storage project

Home Lab & Infrastructure

AlexNAS

A Raspberry Pi-powered NAS and private network environment built for secure storage, remote access, and hands-on systems learning.

  • Raspberry Pi
  • OpenMediaVault
  • RAID
  • WireGuard
  • Pi-hole
Scholarly Pulse discussion forum project

Web Application

Scholarly Pulse

A discussion forum developed as a senior capstone project with account features, structured content, and a database-driven PHP back end.

  • PHP
  • MySQL
  • HTML & CSS
  • JavaScript
  • Database Design

Professional Experience

Experience that connects people, technology, security, and service.

2023–Present

Kohl’s

Loss Prevention

Loss Prevention Supervisor

  • Investigate theft incidents, review surveillance video, and document findings to support case resolution.
  • Coordinate with store leadership and partner locations, while supporting camera troubleshooting and coverage planning.
  • Investigations
  • Genetec VMS
  • Incident Reporting
  • Leadership

2025–2026

Serving Older Adults

Technology Education

IT Trainer

  • Helped older adults use computers, mobile devices, and everyday software with greater confidence.
  • Adapted explanations to individual experience levels and provided patient help with technology questions.
  • Technical Training
  • User Support
  • Communication
  • Problem-Solving

2025–2026

City of Racine

Information Technology

IT Intern

  • Completed a six-month internship supporting IT operations.
  • Created cybersecurity training materials and supported digital literacy efforts by helping users understand common security threats and safe technology practices.
  • IT Support
  • Windows System Support
  • Problem Solving
  • Cybersecurity Awareness Training

2020–2022

Legal Rights Law Center

Legal Services

Legal Assistant

  • Managed client records, scheduled medical appointments, and communicated case updates with clients and legal staff.
  • Organized and uploaded sensitive legal and medical documents to the correct case files using case management systems.
  • Case Management
  • Client Support
  • Document Handeling
  • Scheduling

Achievements

A few highlights from my journey in cybersecurity, technology, and loss prevention.

Cybersecurity Capture the Flag achievement coin

CTF Achievement Coin

Earned in 2026 as part of a team in my UWM Web Application Penetration Testing course. For our final exam, we competed in a Capture the Flag challenge that tested our ability to identify vulnerabilities, exploit weaknesses, and solve security-focused problems. Our team placed first in the competition, and I received this coin in recognition of that achievement.

2024 Loss Prevention Supervisor of the Year recognition

Loss Prevention Supervisor of the Year — 2024

Recognized as the district’s 2024 Loss Prevention Supervisor of the Year after leading a five-person Loss Prevention team that completed more than 350 cases and recovered nearly $100,000 in merchandise over the course of the year. The recognition reflected strong team performance, investigative results, leadership, and contribution to district Loss Prevention operations.